Shipping policy
Last updated: 28/07/2026
We ship across Italy, Europe and to selected international destinations. Below are our costs, timings and conditions.
Destinations and Delivery Times
| Destination | Service | Estimated delivery |
|---|---|---|
| Italy | Express Domestic | 2–4 business days from dispatch |
| European Union and United Kingdom | Express EU | 3–5 business days from dispatch |
| Selected international destinations | Express International | 7–10 business days from dispatch |
Delivery times are estimates from the moment the parcel leaves our workshop, and are additional to the processing time below.
Shipping Costs
| Destination | Cost |
|---|---|
| Italy | €9.99 |
| European Union and United Kingdom | €29.99 |
| Selected international destinations | €49.99 |
Shipping is free on all domestic orders of €80 or more.
The exact shipping cost for your order is always calculated and shown at checkout, before you confirm and pay.
Where We Ship
We ship to Italy, to all countries of the European Union and to the United Kingdom.
Outside Europe, we currently ship to: Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Russia, Saudi Arabia, Singapore, South Korea, Switzerland, the United Arab Emirates and the United States.
If your country is not listed, please write to info.frankinelli@gmail.com — we will do our best to arrange delivery and quote you a rate.
Processing Time
Ready-made items — T-shirts, wallets and travel bags — are processed within 1–2 business days. Orders placed on weekends or public holidays are processed from the next business day.
For bespoke and made-to-measure orders, production and delivery times are agreed individually with you at the time of order, since they depend on the materials chosen and the number of fittings required.
Our Couriers
We work with a number of express couriers and select, for each shipment, the one best suited to the destination and to the nature of the goods. For this reason the courier handling your order may differ from one purchase to the next.
You are always told which one is carrying your parcel: see Order Tracking below.
Order Tracking
Once your order is dispatched you will receive a shipping confirmation by email containing the name of the courier and your tracking number, so that you can follow the parcel on the carrier's own website.
Delivery
Deliveries are made on business days during working hours. If nobody is available, the courier will leave a notice and attempt redelivery or hold the parcel at a local pick-up point according to its own procedures.
Please make sure the delivery address and telephone number you provide are complete and correct. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Customs and Import Duties
For destinations outside the European Union, customs duties, import taxes and clearance charges may be applied by the destination country. These are not included in our prices or shipping costs and are payable by the recipient.
Damaged or Missing Parcels
If your parcel arrives visibly damaged, we recommend accepting it "with reservation" (con riserva) by noting the damage on the carrier's document, and contacting us with photographs as soon as possible.
If your tracking shows no movement for an unusual length of time, write to us and we will open an investigation with the courier.
Contact
Email: info.frankinelli@gmail.com Telephone: +39 333 771 8027