FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Products
Below are some common questions about our products
What makes FRANKINELLI products unique?
FRANKINELLI combines traditional Italian craftsmanship with years of textile expertise, creating timeless garments and accessories made with exceptional attention to detail
Are your products handmade?
Yes. Every bespoke garment is hand-cut, sewn, and refined using traditional Italian tailoring techniques.
What fabrics do you use?
We work exclusively with premium Italian fabrics carefully selected for quality, texture, durability, and elegance.
Can I customize my suit or garment?
Absolutely. Clients can personalize fabrics, lining, fit, lapels, buttons, stitching details, and other finishing touches.
Do you offer made-to-measure and bespoke services?
Yes. We offer both made-to-measure and fully bespoke tailoring experiences depending on your needs.
How do I choose the right size?
For bespoke and made-to-measure garments, measurements are taken during the consultation process to ensure the perfect fit.
Can I order from outside Italy?
Yes. We work with international clients worldwide and can coordinate consultations and measurements remotely when needed.
Do you offer alterations?
Yes. Minor alterations and adjustments can be arranged to ensure the best possible fit.
How should I care for my garment?
We recommend professional dry cleaning and proper storage. Detailed care instructions are provided with every garment.
Are your fabrics sustainable?
Whenever possible, we incorporate premium deadstock and responsibly sourced fabrics to support a more sustainable approach to luxury tailoring.
Orders
Below are some of are common questions about orders
How do I place an order?
Orders can be placed directly through our website or by contacting us for bespoke consultations.
Can I book a private consultation?
Yes. Private appointments can be arranged online or in person for a personalized tailoring experience.
How long does it take to make a bespoke suit?
A bespoke suit usually requires 4–6 weeks from consultation to final fitting, depending on fabric availability and complexity.
Will I receive an order confirmation?
Yes. Once your order is placed, you will receive a confirmation email with all relevant details.
Can I modify or cancel my order?
Order modifications or cancellations may be possible within a limited timeframe after purchase. Please contact us as soon as possible.
What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.
Do you offer gift cards?
Gift card availability may vary. Please contact customer support for more information.
Are taxes and duties included?
Taxes may be included depending on your country. International orders may be subject to customs duties or import taxes.
Can I track my order?
Yes. Tracking information will be provided once your order has been shipped.
What happens if an item is unavailable?
If a product or fabric becomes unavailable after purchase, our team will contact you with suitable alternatives or refund options.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes. FRANKINELLI ships worldwide.
How long does shipping take?
Shipping times vary depending on destination and product type. Ready-to-ship items are dispatched faster than bespoke orders.
How much does shipping cost?
Shipping costs are calculated at checkout based on destination and order size.
Will I receive tracking information?
Yes. Once shipped, you will receive a tracking number via email.
Are customs fees included in international orders?
Customs duties and import taxes are generally the responsibility of the customer unless otherwise specified.
What is your return policy?
Returns are accepted for eligible items within the timeframe specified in our return policy.
Can bespoke garments be returned?
Due to their personalized nature, bespoke and custom-made garments are generally non-returnable.
What should I do if my order arrives damaged?
Please contact us immediately with photos of the damaged item and packaging so we can assist you promptly.
How do I request a return or exchange?
To request a return or exchange, contact our customer support team with your order number and reason for the request.
When will I receive my refund?
Approved refunds are typically processed within a few business days after the returned item is received and inspected.